All items are sold As-Described and all sales are final since our turn around is in most cases less than 24h. We do not accept returns for refund or exchange, at the exception of items damaged in transit or they arrive in a condition different from how they were described or photographed. Items must be returned in original, as-shipped condition with all original packaging.
As a seller our shop is required to maintain a minimum cancellation/refund rate and we do not process cancellations/refunds without a major reason. All cases will be looked into individually and in case of cancellation/full refund approval, buyer receives full refund in their original payment method less 10% of the total order amount - since the payment processor international fees are no longer returned to the seller either. The 10% of the order amount mentioned above is an approximate of what we pay in fees to the payment processors per each order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Downloadable software products
Some health and personal care items
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the address we provide you with via e-mail.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
To return your product, you should mail your product to an address we provide you with.